This is the official curriculum of the Apple High Sierra 101: OS X Support Essentials 10.13 course and preparation for Apple Certified Support Professional (ACSP) 10.13 certification—as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS High Sierra. HVAC/R Simulations for Field Technicians offers a rich, hands-on learning experience that mimics field performance in a completely online environment. You will practice servicing, maintaining, and troubleshooting common HVAC/R scenarios in true-to-life service call simulations. You will work through approximately 200 scenarios to master seven. Troubleshooting Mac OS X books are dedicated to troubleshooting, providing clear, easy to understand, step-by-step instructions for solving problems with Mac OS X. While some popular Mac OS X books devote as little as two percent of their pages to troubleshooting, every page in a Troubleshooting Mac OS X book is focused on practical advice. 3 days Provides an intensive and in-depth exploration of troubleshooting on Mac OS X, touring the breadth of functionality of Mac OS X systems. Leopard 201: Mac OS X Server Essentials v10.5 4 days Gives technical coordinators and entry-level system administrators the knowledge to implement a Mac OS X Server–based system. For System Administrators.
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Apple certification programs are IT professional certifications for Apple Inc. products. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users. Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as online through Pearson Vue.
Hardware Certifications[edit]
These certifications are designed for individuals interested in becoming Apple service technicians, help desk, desktop support, or Macintosh consultants who need all-around experience in servicing Macintosh computers. It includes two separate certifications.
Apple Certified Macintosh Technician[edit]
This certification is for the repair and diagnostics of all Macintosh desktops, portables, and servers. This certification is required to perform warranted hardware repairs for an Apple Authorized Service Provider.
Mac thunderbolt port. Thunderbolt 3 provides twice the display bandwidth of Thunderbolt 2, enabling your Mac to support up to four 4K displays or up to two 6K displays. 1 Which means that with two Thunderbolt controllers in the 16-inch MacBook Pro, you can send graphics to dual 6K displays for the perfect high-resolution photo and video editing setup. Thunderbolt 3 connects to DisplayPort displays and monitors with a cable, while.
Previously, the hardware certification came in the combination of Apple Certified Desktop Technician (ACDT) and Apple Certified Portable Technician (ACPT), but has been combined into a single hardware certification. This certification also includes an extensive knowledge of Apple's operating system OS X 10.6 Snow Leopard including its installation, settings, troubleshooting, and applications.
Before November 2014, the Apple Certified Macintosh Technician did not cover the Retina MacBook Pro lineup, as well as all Macs released after 2012. To repair a Late-2013 13-inch MacBook Pro with Retina Display, one must be an Apple Certified Macintosh Technician and pass an exam for repairing 13-inch Retina MacBook Pros (Late 2013 to Early 2015). All technicians who received certification after November 20, 2014 are certified to repair any Mac released before 2015.[3]
Pro Apps certifications[edit]
These certifications are designed for individuals who need a high skill-level in the use of Apple's pro applications or for professionals who provide support for Final Cut Pro software and peripheral devices.
IT Professional Certifications[edit]
These certifications are designed for IT professionals who support Mac OS X or who perform Mac OS X desktop support and troubleshooting, such as help desk staff, system administrators, service technicians, and service desk personnel. Each certification is specific to the version of OS X it relates to; an administrator who was qualified as ACTC for OS X 10.4 Tiger is not an ACTC for 10.6 Snow Leopard. Recertification exams are available to speed the process of moving from one version to the next. OS X 10.6 exams were only available until 31 May 2012, when they were withdrawn.
Apple Certified Technical Coordinator (ACTC)[edit]
This certification is designed for system administrators who provide support to OS X users, as well as maintain the OS X Server platform.
The ACTC certification pathway was withdrawn for new students in 2015.
Apple Certified System Administrator (ACSA)[edit]
This certification is catered for system administrators managing large multiplatform IT networks using Mac OS X Server and other Apple technologies. The ACSA program has been changed to offer individuals more flexibility and is now focused on individual job functions. Each passed exam earns a specialization certificate and a specific number of credits toward ACSA certification, which requires a total of 7 valid (unexpired) credits. OS X 10.6 is the last version to have this certification, there is no equivalent for OS X 10.7 Lion.
Apple Certified Media Administrator (ACMA)[edit]
Verifies in-depth knowledge of Xsan architecture, including an ability to install and configure systems, architect and maintain networks, customize and troubleshoot services, and integrate Mac OS X, Final Cut Server, and other Apple technologies within an Xsan installation. ACMA certification is for system administrators and technicians working for resellers, post houses, studios or other large facilities. To earn ACMA status, students must pass three required exams and one elective exam as outlined below.
Plus one of the following:
Xsan 2 Administrator[edit]
Verifies comprehensive knowledge of Apple's SAN file system for Mac OS X. An Xsan Administrator is responsible for the life cycle of Xsan, including installation, deployment, infrastructure. To earn Xsan Administrator certification, students must pass one exam. Xsan 2 exams are only available until 31 May 2012, when they will be withdrawn following Apple's integration of Xsan into OS X Server 10.7.
Associate Certifications[edit]
Certified Associate certifications are designed for professionals, educators and students to validate their skills in Apple's digital lifestyle and authoring applications and iWork.
Apple Certified Associate in iWork[edit]
List of Apple certification programs[edit]
Hardware[edit]
Trainers and Training Centers[edit]
Software Certifications[edit]
Mac OS X and IT certifications[edit]
See also[edit]References[edit]
External links[edit]
Retrieved from 'https://en.wikipedia.org/w/index.php?title=Apple_certification_programs&oldid=919043989'
When you turn on your Mac, the first thing that it does (after the hardware tests) is to check for a startup disk with Mac OS 9 or X on it. If your system doesn’t find such a disk on your internal hard drive, it begins looking elsewhere — on a FireWire or Universal Serial Bus (USB) disk or on a CD or DVD.
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If your Mac can’t find your hard drive (or doesn’t find on it what it needs to boot OS X), you encounter a flashing-question-mark icon or the prohibitory sign.
If you encounter any of these warning icons, go through the following steps in the order listed, starting with Step 1. Then, if one doesn’t work, move on to the next.
Step 1: Run First Aid
In most cases, after you’ve booted successfully from the OS X CD, the first logical troubleshooting step is to use the First Aid option in the Disk Utility application.
Every drive has several strangely named components such as B-trees, extent files, catalog files, and other creatively named invisible files. They’re all involved in managing the data on your drives. Disk Utility’s First Aid feature checks all those files and repairs the damaged ones.
Here’s how to make First Aid do its thing:
1. Boot from your Mac OS X CD by inserting the CD and restarting your Mac while holding down the C key.
The OS X Installer appears on your screen.
2. Choose Installer –> Open Disk Utility to launch the Disk Utility application that’s on the CD.
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3. When the Disk Utility window appears, click the First Aid tab to select that function of Disk Utility.
4. Click the icon for your boot hard drive at the left of the Disk Utility window.
Your boot drive is the one with OS X and your Home folder on it.
5. Click the Repair Disk button.
Your Mac whirs and hums for a few minutes, and the results window tells you what’s going on. Ultimately, First Aid tells you (you hope) that the drive has been repaired and is now okay. If so, go back to work.
6. Quit Disk Utility by choosing Disk Utility –> Quit Disk Utility or by pressing Command+Q.
7. Reboot without holding the C key down.
If First Aid finds damage that it can’t fix, a commercial disk-recovery tool may be able to repair the damage.
If everything checks out with First Aid, eject the CD and try to boot from your hard drive again.
Step 2: Safe Boot into Safe Mode
Booting your Mac in Safe Mode may help you resolve your startup issue by not loading non-essential (and non-OS X) software at boot time. You do it by holding down the Shift key during startup.
Keep holding down Shift until the Finder loads completely. If your Mac is set up so that you don’t have to log in, keep pressing the Shift key until the Finder loads completely. If you do log in to your Mac, type your password as usual, but before clicking the Log In button, press the Shift key again and hold it until the Finder loads completely.
You’ll know you held the Shift key long enough if your Startup Items don’t load (assuming that you have Startup Items; you can create them in the Accounts System Preference pane, although some programs create them for you).
Booting in Safe Mode does three things to help you with troubleshooting:
Mac Os X Troubleshooting For Technicians Pc
Taken together, normally these changes can work around issues caused by software or directory damage on the startup volume.
Some features, such as DVD Player, do not work in Safe Mode. Use Safe Mode only if you need to troubleshoot a startup issue.
If your Mac boots in Safe Mode, you may be able to determine what is causing it — usually a damaged Preference file (in Home/Library/Preferences) or one of your Startup Items (in the Accounts System Preference pane).
Step 3: Zapping the PRAMMac Os X Troubleshooting For Technicians Manual
Sometimes your parameter RAM (PRAM) becomes scrambled and needs to be reset. PRAM is a small piece of memory that’s not erased or forgotten when you shut down; it keeps track of things such as printer selection, sound level, and monitor settings.
PRAM stores these settings:
DVD region setting
To reset your PRAM, restart your Mac and press Command+Option+P+R until your Mac restarts itself. You may see the flashing question mark or spinning-disk cursor — then the icon disappears, and your Mac chimes again and restarts. Most power users believe you should zap it more than once. Now restart your Mac without holding down any keys.
Remember that your chosen startup disk, time zone, and sound volume are reset to their default values when you zap your PRAM. So after zapping, open the System Preferences application to reselect your usual boot disk and time zone and set the sound volume the way you like it.
Step 4: Reinstalling OS X
Reinstalling the system software last takes the longest and is the biggest hassle. If you’re still unsuccessful, you’ll have no choice but to consider Step 5.
Step 5: Take your Mac in for repair
If none of these suggestions work for you and you’re still seeing anything you shouldn’t when you start up your Mac, you have big trouble.
You may have any one of the following problems:
Mac Os X Troubleshooting For Technicians Windows 7
Mac Os X Troubleshooting For Technicians Pc
The bottom line: If you still can’t start up normally after trying all the cures here, you almost certainly need to have your Mac serviced by a qualified technician.
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